S&IT Helpdesk Portal

Science & Information Technology Department

Government of Sindh

Centralized online complaint management system for businesses to register grievances against government departments. Fast, transparent, and accountable resolution process.

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How It Works Complaint Flow Departments FAQ
Sindh Flag
37+
Government Departments
24/7
Online Access
Fast
Resolution Process
100%
Transparent

How It Works - Step by Step Guide

Step 1: Register

Click "Register Company" above. Fill in:

  • Company Name & NTN Number
  • Company Address & Phone
  • Your Name, CNIC, Email, Phone
  • Create a password

Free No registration fee

Step 2: Submit Complaint

After login, click "New Complaint" and provide:

  • Subject/Title of complaint
  • Select related department
  • Category & Priority level
  • Detailed description
  • Attach supporting documents

Max 5 files 10MB each

Step 3: Track & Respond

In your Dashboard you can:

  • View all your tickets
  • See current status
  • Read department responses
  • Reply with more details
  • Rate satisfaction

Updates Email notifications

Complaint Processing Flow

Company Submits
S&IT Reviews
Routes to Dept
Department Resolves
Company Confirms

Complete Process:

1
Register Company

Create account with company NTN and your CNIC as contact person. Get login credentials.

2
Submit Complaint

Fill form: subject, department, category, priority, description, attachments. Submit.

3
S&IT Reviews & Routes

Complaint Cell validates, selects correct department, sets priority, transfers to them.

4
Department Investigates

Department reviews, requests info if needed, works on resolution.

5
Department Responds

Sends resolution details. You get email notification. Check your dashboard.

6
Confirm Satisfaction

Satisfied? Click "Yes" to close.
Not Satisfied? Click "No" to flag.

7
Flagged? S&IT Reviews

If not satisfied, S&IT reviews and can re-assign to same or different department.

8
Escalation (if needed)

For critical issues: S&IT → Department Secretary → Chief Minister's Office.

Participating Departments

Agriculture, Supply & Prices
Auqaf, Religious Affairs
Board of Revenue
College Education
Cooperative
Culture, Tourism & Antiquities
Energy
Environment, Climate Change
Excise, Taxation & Narcotics
Finance
Food
Forest & Wildlife
Health
Home
Human Rights
Human Settlement
Industries & Commerce
Investment
Irrigation
Labour & Human Resources
Law & Parliamentary Affairs
Livestock & Fisheries
Local Government
Mines & Minerals
Minorities Affairs
Planning & Development
Population Welfare
Public Health Engineering
Rehabilitation
School Education & Literacy
Science & Information Technology
Sindh Revenue Board
Social Welfare
Sports & Youth Affairs
Transport & Mass Transit
Women Development
Works & Services
View Full Department List

Response Time Guidelines (SLA)

2 Hours
Urgent
4 Hours
High
24 Hours
Medium
48 Hours
Low

Frequently Asked Questions

Registered companies with valid NTN (National Tax Number) can register complaints. Individual citizen registration will be available soon.

SLA Response Time: Urgent (2 hours), High (4 hours), Medium (24 hours), Low (48 hours). Actual resolution time depends on department and complexity of the issue.

Yes! After logging in, your Dashboard shows all your complaints with real-time status. You'll also receive email notifications on any updates.

You can click "Not Satisfied" and provide reasons. The ticket goes to S&IT Complaint Cell for review. They can re-assign to the same department, transfer to a different department, or escalate to higher authorities (Secretary/CM).

Yes! The Master Account (company admin) can create Sub-Users with specific permissions: submit complaints, view tickets, respond to tickets, view reports, etc.

You can attach: PDF, JPG, PNG, DOC, DOCX, XLS, XLSX. Maximum 5 files, 10MB each. Supports: notices, receipts, contracts, proofs, etc.

Yes, if: duplicate complaint, false/misleading information, or not related to government departments. S&IT will specify the reason for rejection.

Ready to Register Your Complaint?

Fast, transparent, and accountable grievance resolution

Register Company Login